Returns are available within 14 days of delivery, and are available for full-priced items only. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the items, the refund may take 5-14 days to reach you, depending on your bank's processing times. You can also choose to receive your refund within 24 hours as a voucher. Items purchased through vouchers, Tabby, or Cash on Delivery will only be refunded as vouchers.
EXCHANGES: You can exchange your item but only for a size change. Exchanging one item for a different one is unfortunately not possible
Questions? Please contact our Customer Service team via any of the following channels, available Monday - Friday from 9AM-5PM UAE time. - WhatsApp: +971 58 596 7371 - Email: info@konsciouskulturedesign.com - Instagram: https://www.instagram.com/kkd_uae/
Q: Do returns cost anything A: Returns are completely free. However, please note returns are only available on full-priced items. To make a return please visit the link: https://returns.konsciouskulturedesign.com/return/.
Q: When will I receive my refund? A: Refunds are issued within 48 hours of returns' quality approval. Card refunds take 5-14 working days. Cash on Delivery payments are refunded immediately as vouchers only.
Q: Can I return multiple orders at the same time? A: No, items from separate orders must be returned in separate packages.
Q: Have you received my return?
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience teams are available Monday - Friday from 9AM - 5PM. - WhatsApp: +971 58 596 7371 - Email: info@konsciouskulturedesign.com - Instagram: https://www.instagram.com/kkd_uae/
Q: Can I exchange an item instead of return? A: Yes, you can exchange your item but only for a size change. Exchanging one item for a different one is unfortunately not possible.
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience teams are available Monday - Friday from 9AM - 5PM. - WhatsApp: +971 58 596 7371 - Email: info@konsciouskulturedesign.com - Instagram: https://www.instagram.com/kkd_uae/
Q: I am unable to create a Return Request.
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience teams are available Monday - Friday from 9AM - 5PM. - WhatsApp: +971 58 596 7371 - Email: info@konsciouskulturedesign.com - Instagram: https://www.instagram.com/kkd_uae/
Q: I had paid cash on delivery and returned my order, can I get the cash back? A: No, you will receive the total value in the form of a voucher which can be used on our website for a new order, with a validity of 6 months.
Questions? Please contact our Customer Service team via any of the following channels, available everyday from 9AM-5PM UAE time. - WhatsApp: +971 58 596 7371 - Email: info@konsciouskulturedesign.com - Instagram: https://www.instagram.com/kkd_uae/
Q: How long does it take to receive my refund? A: Refunds are issued within 48 hours of returns' quality approval. Card refunds take 5-14 working days, depending on your bank.. Cash on Delivery payments are refunded immediately as vouchers only.
Q: How can I track my return parcel? A: You can track your order by checking the Airway Bill (AWB) number we will send you on the shipping confirmation email, or it can be accessed via your order details under My Account.
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